We want you to be happy with your order. This policy explains how returns, exchanges, and refunds work at TopNotch Decor, including timelines, condition requirements, and what happens if an item arrives damaged.
Last Updated: August 30, 2026
You may return most items within 30 days of the delivery date for a refund or exchange. To be eligible, your return request must be started within this window; we're not able to accept returns initiated after day 30.
To qualify for a return, an item must be:
Items that have been assembled, installed, or show signs of use may be refused, or may only be eligible for a partial refund reflecting the reduction in resale value.
The following are not eligible for return or refund, except where the item arrives damaged or defective (see Section 6):
Large furniture items (sofas, beds, dining tables, and similar) returned for a reason other than damage or defect are subject to a 15% restocking fee, deducted from your refund. This covers freight carrier and inspection costs for bulky items. Smaller decor items (lighting, rugs, wall art, and similar) are not subject to a restocking fee.
If you're returning an item because you changed your mind, chose the wrong size, or no longer want it, return shipping is your responsibility, and the cost will be deducted from your refund if we arrange pickup on your behalf. If your item arrived damaged, defective, or different from what you ordered, we cover return shipping in full — see Section 6.
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and its packaging. We'll arrange a free return and send a replacement or full refund, whichever you prefer — at no cost to you.
To start a return or exchange:
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days, minus any applicable restocking fee or return shipping cost. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
If you'd like a different color, size, or product instead of a refund, let us know when you start your return. Where the exchange item is in stock and priced the same, we'll ship it once we receive your returned item. If the exchange item costs more or less, we'll charge or refund the difference.
You may cancel an order for a full refund at any time before it ships. Once an order has shipped, it's treated as a standard return under this policy rather than a cancellation.
Questions about a return, exchange, or refund? Reach out to us at:
Email: returns@topnotchdecor.com
Contact form: topnotchdecor.com/contact-us.html