Quick answers about ordering, shipping, stock, returns and payments at TopNotch Decor. Can't find what you're looking for? We're happy to help.
No. You can check out as a guest. Creating an account is optional, but it lets you see your order history and save your addresses for next time.
We accept all major credit and debit cards, including Visa and Mastercard. Payments are processed securely by Stripe — your card details go straight to Stripe and are never stored on our website.
Yes. The whole site runs over a secure, encrypted (HTTPS) connection, and card payments are handled by Stripe, one of the world's largest payment providers.
All prices are in US dollars (USD). Any applicable taxes are shown at checkout before you pay.
Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number and we'll update or cancel it for a full refund. Once an order has shipped, it is handled as a return — see our Return & Refund Policy.
You choose your shipping method at checkout. Current rates:
The exact shipping charge for your cart is shown at checkout before you pay — no surprises.
Our products are shipped directly from our partner warehouses — from warehouses in the United States wherever possible. Because of this, items from the same order can arrive in separate packages on different days.
The delivery time for each shipping method is shown at checkout. It starts once your order has been processed and handed to the carrier. Large furniture can take a little longer than small decor items.
If you created an account, you can see your orders and their status under My Account. For tracking details, just contact us with your order number and we'll send them to you.
We're sorry if that happens! Please contact us within 48 hours of delivery with your order number and photos of the item and its packaging. We'll send a replacement or a full refund — return shipping is on us.
Stock levels on our site are updated regularly throughout the day, and we double-check availability again when you pay. If something has just sold out, you'll see a message at checkout and you won't be charged for it.
Hot Deals are selected products sold at a real discount off their normal price for a limited time. The crossed-out price is the price the product normally sells for on our site. Deals change regularly, so the price at the time you order is the one that applies.
We use the manufacturer's photos, so they're usually very close. Colors can look slightly different depending on your screen settings and lighting. Check the product description for sizes and materials.
Many furniture pieces are shipped flat-packed so they travel safely and need some assembly. If you're not sure about a particular piece, ask us through the Product Inquiry tab on the product page before you order.
Of course. Open the product page and use the Product Inquiry tab — tell us what you'd like to know (sizes, materials, stock, bulk orders) and we'll reply by email.
Most items can be returned within 30 days of delivery, unused and in their original packaging. Large furniture returned for a reason other than damage has a 15% restocking fee. Full details are in our Return & Refund Policy.
Contact us with your order number and the reason for the return. We'll confirm whether it's eligible and send you the return instructions.
Once we receive and check the returned item, approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to show it on your statement.
Our blog has decorating guides and room ideas, and our free home calculators help you work out things like rug sizes and room budgets before you buy.
Send us a message through our Contact Us page. We usually reply within 24 hours on business days.
Still have a question? Contact Us